Order placing and order process
The Order is placed by completing the Order form provided on the Website. No Service is provided by other means than by request.
The Order form will specify the scope of the work, Order parameters, and delivery terms. It is Your responsibility to provide exact, complete, and final information in each standard Order form section when filling it out. You are obligated to ensure that the information given in the Order is presented in a form that allows the Expert to provide you with a correct Product.
The Company reserves the right to re-evaluate the Order details following the final payment to confirm whether the assignment requirements were met successfully, as indicated by the Customer. Should a mismatch occur, Support reserves the right to modify the Order to ensure that the Customer's requirements have been adhered to.
Each Order placed by the Customer has a required volume, measured by the number of words. Upon the Service delivery, the Product received has to match the expected word sum. Note that the document may have fewer pages than requested but should have an exact number of words according to the «275 words per double-spaced page or 550 words per single-spaced page» rule. Should there be a page/number-of-words mismatch, the Customer may request to reformat the Product to match the number of words/pages according to the «275 words per double-spaced page or 550 words per single-spaced page» rule. For PowerPoint presentations, 1 slide corresponds to approximately 135 words per slide (text on slide and speaker notes).
Customer and Support may provide changes to the scope of work only if the Expert has not started the work yet. No changes can be made once the Expert has started working on the Order. Should the changes in Order details affect the volume of work, Order complexity, or narrow the completion terms, the Customer will be asked to provide additional compensation.
Should the Customer require any specific materials to be utilized in the production process, they must specify the sources and provide them to the Expert. If the references are not provided, the Expert is responsible for locating them. However, additional charges will be incurred and must be paid before the Expert can begin working on the project.
In general, the following deadlines for Orders are in place:
- For Orders due within 12-24 hours, the Customer must supply the sources within 30 minutes of the Order placement;
- For Orders due within 24-72 hours, within 1 hour;
- For Orders with a 72+ hour deadline, sources must be received a day in advance.
If the Customer did not provide materials within the deadline, extra payment and/or time for completing the Order would be required. The Company is not responsible if the Order's instructions were changed or incorrect in the first place. If the Customer adds extra materials after the work is delivered, all the funds can be released to the Expert if initial instructions are followed.
The Customer is highly encouraged to communicate with the Expert using the Messaging System or contacting the Support team directly when seeking more information. By placing an Order on the Website, the Customer acknowledges that it may take a few hours to get a reply from an Expert.
The Customer can track the progress of the Order by using their Personal Account, where information about each Order and its status is displayed. The Customer can also contact Support to request the Order’s progress status by using all communication means. The Support Team is available 24/7.
The Customer may select a Favorite Expert to work on the Order by indicating their name or ID in the “Invite Expert” field. The Customer acknowledges that there is no 100% guarantee that the specific Expert is available to work on the Order. However, the Customer reserves the right to assign another Expert from the list of the biddings.
While ordering the Services, you must not send to the Experts any content which may be considered illegal, unlawful, harmful, threatening, abusive, violent, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of privacy or publicity rights, hateful or racially, sexually, ethnically or otherwise objectionable.