General
The Website is only a platform, and in no case will it be a party to any contracts made by Tutors and Customers or any other service or materials provided by the Tutor. The Company will in no way be responsible for monitoring any transactions between Customers and Tutors.
Please note that refund eligibility might vary by country or region. In countries and regions with consumer law protections, you retain your rights under these protections. To receive a refund, please contact us.
Our Refund Policy gives you the right to request a refund if the Service was not provided by the Tutor properly.
Only the funds that you have personally added to your Personal Balance through accepted payment methods can be withdrawn or refunded to your bank account. Any funds added to your Personal Balance as part of bonus programs, promotions, or incentives from the Company cannot be withdrawn or transferred; they can only be used to pay for Services made on the Website.
If you request a refund or initiate a chargeback for the Service purchased with a promo code, only the actual amount you paid after applying the promo code qualifies for a refund. Please note that promo codes do not have cash value and are not eligible for refunds or transfers.
Refund processing
We will process your refund as soon as possible. Once you receive the refund confirmation, the Company typically processes it within 3 business days. The Company can not be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any bank service issues.
Please note that refund processing depends on the payment date (for your Order) and in some cases may have a sharply increased likelihood of experiencing some issue.
Unfortunately, we have no control over this, as such refunds are processed by independent payment card network processors, which have their own rules. Therefore, we cannot handle your refund in such a case.
In general refunds are available within six months of the original transaction date. You are not entitled to a refund if the refund period has expired. Money can be returned to the original payment method that was used.
For the same reason, it is also not possible to route a refund from one payment method to another one (e.g., to a new credit card at a different company).
Chargeback
Chargebacks occur when you dispute a transaction with your issuer and the issuer contacts us to reverse it. In the event of a chargeback, you agree that we may suspend access to your account. Fees incurred as the result of chargebacks or other payment disputes shall be covered by you.
Payment services
We use third-party payment services to bill you through an online payments account in lieu of directly processing your credit/debit card information. Your paid balance is safe in your account as we use an integrated iframe for checkouts from our partners-payment providers, and the Experts get paid for each confirmed Product. Correspondingly all transactions are secured as our partners-payment providers use encryption protection. We do not store your payment information on our servers.
Data provided by you
You agree and understand that billing information, which you provide to make payment for Services through the Website, namely your credit card information, is processed by our partners-payment providers only. We do not collect, store or otherwise process your billing information.
You agree that the Company will not be responsible for any failures of the third party to adequately protect such information. The processing of payments will be subject to the terms, conditions, and privacy policies of our partners-payment providers in addition to this policy.
You acknowledge that we may change our partners-payment providers and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
Payouts
The Tutors get paid for each confirmed Product by a Customer to their account on the platform. To make the payout, Experts may use our third-party payment services for secured transactions.
Other
Any payments made via the Preply Platform are made solely for the purpose of access, facilitation, and delivery of the tutoring Services. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.
Updated: May 16, 2025