Refund Policy

General

The Website is only a platform, and in no case will it be a party to any contracts made by Experts and Customers or any other service or materials provided by the Expert. The Company will in no way be responsible for monitoring any transactions between Customers and Experts.

Please note that refund eligibility might vary by country or region. In countries and regions with consumer law protections, you retain your rights under these protections. To receive a refund, please contact us.

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Our Refund Policy gives you the right to request a refund if the given Product wasn’t performed by the Expert in accordance with the refunds set out in your Order. As our Website offers Services related to legitimate academic assistance, we want to be 100% sure that you leave fully satisfied!

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In order to make our Policy as transparent as possible, we emphasize that there are certain situations when we can offer a refund. These are:

• No Expert Assigned Yet

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This is a rare situation, but sometimes it happens. The amount of the refund is always 100%.

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• Late Cancellation

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The Expert was confirmed, but you decided to cancel the Order. In this case, the refund amount varies from 100% to 70% to cover the effort of the Company and the Expert in their attempt to provide you with the Product and services purchased. This applies to cases when the paper has not been uploaded yet. If the work was already completed, then the case will be checked as a Disputed Claim. Such claims are checked by our Quality Assurance department which decides the amount of refund on offer.

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• Late Delivery

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The Company will refund an appropriate amount to compensate for the late delivery. The exact amount will be discussed with the Customer. In cases of Late Delivery due to the Customer’s inability to provide necessary information for order completion, no refund can be granted. That is why the best scenario is to send all information regarding the task, including any additional sources that must be used all at once when placing the order initially.

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If the Order has been completed after the initial deadline passed yet the Customer still needs to use the work, they may get a partial refund.

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• Disputed claims

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If the Customer is not satisfied and would like to get a refund instead, the Quality Assurance Department will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind that we always want our Customers to be fully satisfied. Hence, we will always do our best to treat the Customer fairly and achieve maximum Customer satisfaction.

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• Accidental Duplicate Order

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In order to cancel an Order placed by mistake, you need to contact us as soon as possible. You need to clarify that the other Order is not needed, and a full refund will be processed. The Order would be treated as being valid if we did not receive any cancellation request before an Expert has been assigned. You can still cancel the Order, but one of the situations listed above will be applied.

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• Two invoices received

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If you are billed twice, you need to notify us immediately, especially if your Personal Balance didn’t change. You need to send us both receipts so we can properly address the issue and process the full refund for the extra charge. This instance happens on very rare occasions. There is no way for a Customer to be billed for any single order unless they paid for it by mistake.

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• Content originality

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If there is a claim in respect of the Product’s originality, a clear report (by any reputable service) with evidence is required, or else no refund is possible.

You are not entitled to a refund if:

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• You used the Product for personal purposes or as a part of another Order on the Website. In that case, at least 70% of the contract price should be released. Yet, the sum may be modified according to the QA Department investigation.

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• A lower grade than what was expected is received. Please keep in mind that we do not guarantee high grades. Our Website is a learning platform that cooperates with Customers and education Experts with the purpose of improving Customer’s educational levels. Thus, we can’t offer a refund for a claim of a failed course or a similar one because the Expert’s task is to help the Customer in accordance with the requirements set out in the Order. It is the Customer’s duty to perform educational tasks independently.

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• The editing and proofreading Order did not meet your expectations. Your task is to provide Experts with clear requirements and expectations with respect to Order to be delivered. Thus we are not responsible for errors of contextual nature or instances of content originality problems in materials provided by you to the Expert. The Customer is not entitled to a refund if the Product delivery failed due to quality issues when it is an editing or proofreading order. Moreover, any attempt to choose editing/rewriting Orders as initial instructions and pressuring Experts to produce new content will be deemed as malicious acts.

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• The refund period has passed. Refunds are available within six months of the original transaction date. Money can be returned to the original payment method that was used for the initial purchase. If six months have passed since the transaction date, we cannot offer you a refund.

We have no liability to you, nor any obligation to provide a refund to you, in connection with internet or other Service outages or failures that are caused by the actions of government authorities, other third parties or events beyond our control.

Refund processing

• Once you receive the refund confirmation, the Company typically processes it within 3 business days. The Company can not be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any bank service issues.
  

• Please note that refund processing depends on the payment date (for your Order) and in some cases may have a sharply increased likelihood of experiencing some issue. Unfortunately, we have no control over this, as such refunds are processed by independent payment card network processors, which have their own rules. Therefore, we cannot handle your refund in such a case.
  

• In general refunds are available within six months of the original transaction date. You are not entitled to a refund if the refund period has expired. Money can be returned to the original payment method that was used.
  

• For the same reason, it is also not possible to route a refund from one payment method to another one (e.g., to a new credit card at a different company).